Refund policy
We grant a 14-day return policy. This means that you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in the original packaging. You also need the receipt or another proof of purchase.
To initiate a return, you can contact us at cl.familientruhe@gmail.com. Please note that returns must be sent to the following address: [Carmen Lehmann 64839 Müns
We grant a 30-day return policy. This means that you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in the original packaging. You also need the receipt or another proof of purchase.
To initiate a return, you can contact us at cl.familientruhe@gmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, you will receive a return label from us along with instructions on how and where to send the package. Items returned to us without a prior return request will not be accepted.
If you have any questions about returns, you can contact us anytime at cl.familientruhe@gmail.com.
Damages and Issues
Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item so that we can assess and resolve the issue.
Exceptions / Items Not Eligible for Return
Certain items cannot be returned, e.g., perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale items or vouchers.
Exchanges
Returning the received item is the fastest way to receive the desired item. If the return is accepted, you can purchase the new item in a separate transaction.
European Union – 14-Day Withdrawal Period
Regardless, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in the original packaging. You also need the receipt or another proof of purchase.
Refunds
We will notify you as soon as we have received and inspected your return and inform you whether the refund has been approved or not. In case of approval, you will receive an automatic refund to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at cl.familientruhe@gmail.com.
We grant a 30-day return policy. This means that you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in the original packaging. You also need the receipt or another proof of purchase.
To initiate a return, you can contact us at cl.familientruhe@gmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, you will receive a return label from us along with instructions on how and where to send the package. Items returned to us without a prior return request will not be accepted.
If you have any questions about returns, you can contact us anytime at cl.familientruhe@gmail.com.
Damages and Issues
Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item so that we can assess and resolve the issue.
Exceptions / Items Not Eligible for Return
Certain items cannot be returned, e.g., perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale items or vouchers.
Exchanges
Returning the received item is the fastest way to receive the desired item. If the return is accepted, you can purchase the new item in a separate transaction.
European Union – 14-Day Withdrawal Period
Regardless, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in the original packaging. You also need the receipt or another proof of purchase.
Refunds
We will notify you as soon as we have received and inspected your return and inform you whether the refund has been approved or not. In case of approval, you will receive an automatic refund to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at cl.familientruhe@gmail.com.
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If your return is accepted, you will receive a return label from us along with instructions on how and where to send the package. Items returned to us without a prior return request will not be accepted.
If you have any questions about returns, you can contact us anytime at cl.familientruhe@gmail.com.
Damages and Issues
Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item so that we can assess and resolve the issue.
Right of Withdrawal & Returns for Digital Products
The following applies to digital content (e-books, audio files, downloads):
The right of withdrawal expires for contracts for the supply of digital content not supplied on a tangible medium if the entrepreneur has begun performance of the contract after the consumer has expressly consented that the entrepreneur begins performance before the withdrawal period expires and has acknowledged that they thereby lose their right of withdrawal.
Purchases of digital products are therefore excluded from exchange and return after download.
Exceptions / Items Not Eligible for Return
Certain items cannot be returned, e.g., perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale items or vouchers.
Exchanges
Returning the received item is the fastest way to receive the desired item. If the return is accepted, you can purchase the new item in a separate transaction.
European Union – 14-Day Withdrawal Period
Regardless, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in the original packaging. You also need the receipt or another proof of purchase.
Refunds
We will notify you as soon as we have received and inspected your return and inform you whether the refund has been approved or not. In case of approval, you will receive an automatic refund to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at cl.familientruhe@gmail.com.